Personal insurance

Most direct insurers usually offer Listed Events only as standard. While it’s cheaper, it can also leave you exposed when something unexpected goes wrong. With a Listed Events policy, your insurance will only respond to specific events, and if the damage doesn’t fall under one of these predefined events, it may not be covered. Accidental Damage provides broader protection. It includes everything covered under Listed Events, plus unexpected, unintended, and unforeseen damage.

If something unexpected happens — like a storm, theft, or accidental damage to your home — submitting a home and contents insurance claim may feel overwhelming. But that’s exactly what your insurance is there for. Start by telling us: a brief summary of what happened, provide photos or videos of the damage, list damaged or lost items, provide repair or replacement quotes (if available), and provide police report details if relevant.

If you’ve been involved in a motor accident and believe you’re not at fault, it’s important to take the right steps straight away. This helps protect you legally, support your insurance claim, and recover your costs sooner. Make sure everyone is safe, collect important details at the scene, report the incident to police, and contact your broker as soon as possible.

When making an insurance claim you may be given two options: taking a cash settlement or letting the insurer handle the repairs. Both come with benefits and pitfalls that affect your finances, timelines and protection. Talk to your insurance broker to help understand the repair scope and payout estimate, flag any conditions that may affect your choice and help advocate for you if any issues arise during the process.

When it comes to insurance, most people focus on the premium — but the real value of your policy is tested at claim time. Policyholders with a broker often receive a higher percentage of their claim paid out than those using direct insurers. Industry data shows that individuals or businesses working with a broker are more likely to have their claim paid in full (or close to full), avoid unnecessary disputes, exclusions, or short payments, and receive faster resolutions with f

Having an insurance broker on your side means you’ve got someone working behind the scenes to make sure you don’t get left uninsured. Insurance brokers track your policy dates for you, follow up more than once, can renew based on existing information, can often reinstate a missed due date and know which covers are too risky to let lapse.

Direct insurers sell insurance straight to customers, without using brokers or intermediaries. They generally operate online or through call centres and offer standardised, off-the-shelf policies. Because direct insurers don’t use brokers, they save money on broker commissions, fees for tailored advice, relationship management and claims support. To keep premiums low, direct insurers simplify their products and reduce how much risk they cover meaning you may not be fully cove

From July 2025, insurance brokers across Australia will need your explicit consent before receiving any commissions for arranging your insurance. This new requirement reflects our industry's commitment to transparency and putting our clients first. It's important to note that there are no additional costs to our clients and the service you receive will remain unchanged.

If you live in or own a lot in a community title scheme in Western Australia, you’re sharing ownership and responsibility for common property. With shared property comes shared risk — which is why common property insurance isn’t just a good idea, it’s a legal requirement. It protects the shared areas and structures of a community title property against risks like fire, flood, storm damage, or vandalism and ensures all owners in the scheme are financially protected if somethi

An insurance broker is a trained, licensed professional who helps clients understand their insurance options and find cover that meets their needs. Brokers don’t work for insurance companies — they act on behalf of the person or business seeking cover. Their role is to provide honest, clear and personalised advice.