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Understanding Informed Consent: Important Changes to Insurance Broking

  • Writer: SafeWest Insurance Team
    SafeWest Insurance Team
  • Jul 21
  • 2 min read

Updated: Aug 12

From July 2025, there's an important change in how we work with our valued clients. We want to keep you informed about what this means for you.


What's Changing?

Insurance brokers across Australia will need your explicit consent before receiving any commissions for arranging your insurance. This new requirement reflects our industry's commitment to transparency and putting our clients first.


What Does This Mean For You?

It's simple - we'll be more open about how we're paid. When we arrange your insurance, we'll:

  • Explain our commission structure clearly

  • Ask for your agreement

  • Make it easy for you to say yes (via email, text, or phone)


Nothing Changes With Your Insurance

It's important to know that:

  • Your premium stays the same

  • Your coverage remains unchanged

  • The level of service you receive continues as normal

  • There are no additional costs


Why Is This Happening?

This change is part of a national initiative to ensure all Australians understand how their insurance professionals are compensated. It's about building trust and maintaining transparency in our relationships with clients.


How Will It Work?

When you take out or renew your insurance, we'll:

  1. Discuss your insurance needs as usual

  2. Find the right coverage for you

  3. Explain our commission clearly

  4. Ask for your consent

  5. Document your agreement


Making It Easy

We've designed a straightforward process to make this as simple as possible for you. You can provide your consent through:

  • A quick email reply

  • A simple text message

  • A short phone conversation


Our Commitment

We remain committed to providing you with the best insurance solutions and service possible. This new requirement simply formalizes our existing commitment to transparency and open communication.


Questions?

If you have any questions about informed consent or would like to know more, please don't hesitate to contact our team. We're here to help and make this transition as smooth as possible for you.


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