About Brokers

When making an insurance claim you may be given two options: taking a cash settlement or letting the insurer handle the repairs. Both come with benefits and pitfalls that affect your finances, timelines and protection. Talk to your insurance broker to help understand the repair scope and payout estimate, flag any conditions that may affect your choice and help advocate for you if any issues arise during the process.

When it comes to insurance, most people focus on the premium — but the real value of your policy is tested at claim time. Policyholders with a broker often receive a higher percentage of their claim paid out than those using direct insurers. Industry data shows that individuals or businesses working with a broker are more likely to have their claim paid in full (or close to full), avoid unnecessary disputes, exclusions, or short payments, and receive faster resolutions with f

Having an insurance broker on your side means you’ve got someone working behind the scenes to make sure you don’t get left uninsured. Insurance brokers track your policy dates for you, follow up more than once, can renew based on existing information, can often reinstate a missed due date and know which covers are too risky to let lapse.

Direct insurers sell insurance straight to customers, without using brokers or intermediaries. They generally operate online or through call centres and offer standardised, off-the-shelf policies. Because direct insurers don’t use brokers, they save money on broker commissions, fees for tailored advice, relationship management and claims support. To keep premiums low, direct insurers simplify their products and reduce how much risk they cover meaning you may not be fully cove

From July 2025, insurance brokers across Australia will need your explicit consent before receiving any commissions for arranging your insurance. This new requirement reflects our industry's commitment to transparency and putting our clients first. It's important to note that there are no additional costs to our clients and the service you receive will remain unchanged.

An insurance broker is a trained, licensed professional who helps clients understand their insurance options and find cover that meets their needs. Brokers don’t work for insurance companies — they act on behalf of the person or business seeking cover. Their role is to provide honest, clear and personalised advice.